Returns & Refunds

Your items ship directly from our fulfillment partners, so return shipping is long and costly. Because of this, we can't accept returns or give refunds for change of mind, the wrong size or color, or items you no longer want.

Please check the product details and size guide before you buy. If you're unsure about anything, ask us first.

If your item arrives damaged, faulty or not what you ordered, you're covered. See Damaged, faulty or wrong items.

You have a legal right to cancel your order within 14 days of receiving it, without giving a reason.

How to cancel

• Tell us within the 14 days using our contact form, the model withdrawal form below, or any other clear statement.
• We'll reply with the correct return address. Please don't send items to the address on your parcel.
• Send the item back within 14 days of telling us.

Good to know

• You pay the direct cost of returning the item.
• You may try the item as you would in a shop. We may reduce your refund if it has been worn, washed, used or damaged beyond that.
• We refund you, including the standard shipping fee you paid, within 14 days of receiving the item back (or of receiving proof of postage, whichever is earlier). Refunds go to your original payment method.
• This right doesn't apply to sealed items that can't be returned for hygiene reasons once opened, or to other items exempt under local law.
• Items marked Final Sale aren't eligible for change-of-mind returns where the law allows. Final Sale never affects your rights for faulty, damaged, incorrect or not-as-described items.

If something arrives damaged, faulty or not what you ordered, contact us within 14 days of delivery so we can resolve it quickly. Please include:

• Your order number.
• Clear photos or video of the whole item and the problem.
• Photos of the packaging and the shipping label.
• A short description of what's wrong.

You usually don't need to send the item back. Please keep it and its packaging until we've reviewed your request. If we confirm the problem, we'll arrange a replacement, refund or other remedy as required by law.

Please note

• Damage to the outer packaging alone, where the item is undamaged and works as intended, isn't a product fault.
• Normal wear and tear, damage from misuse, and washing or care that doesn't follow the label are not faults.
• Small differences in size (typically 1–3 cm) or in color as shown on different screens are normal.

Later reports are still reviewed, and the 14 days doesn't reduce your legal rights. Customers in the EU, for example, have a legal guarantee of at least two years, and consumer guarantees apply in the UK, Australia and New Zealand.

Tracking can pause for several days, especially at customs, and this is usually normal. Please contact us if:

• Tracking hasn't updated for 7 days, or
• Your order still hasn't arrived 7 days after the end of the delivery window in our shipping policy for your country.

If tracking shows delivered but you haven't received it, please check around your property, with neighbors and with your household, and allow 48 hours. If it still hasn't turned up, contact us within 7 days of the delivery date shown. Where an order is confirmed lost, we'll arrange a replacement or refund as required by law.

If the address entered at checkout was wrong or incomplete, a re-send may be at your cost where the law allows.

Orders go to our fulfillment partner within 1–3 business days. Contact us as soon as you can if you need to cancel or change an order. We can only do this before it has been sent for fulfillment. After that, the return rules for your country and your legal rights apply.

Approved refunds go to your original payment method. Once we've issued one, it can take 5–10 business days to appear, depending on your bank or payment provider.

Shipping fees are refunded only where the law requires it or where the issue was our error.

Bank disputes: please contact us before opening a dispute with your bank or card provider. We can usually resolve things faster, and disputes can delay your refund. This doesn't affect your right to dispute a charge.

Please contact us before sending anything back. Don't send items to the address on your parcel or directly to a supplier, as we can't be responsible for items sent to the wrong address.

Use our contact form. Send one message per order and include your order number and a short description of the issue.